Ricky Diep Bio Photo

I am a recent graduate of Syracuse University with a degree in Systems and Information Science. As an IT professional, I aspire to bridge the gap between technological possibilities and people. I accomplish this is by creating a seamless user experiences with websites. Using my prior experience in support, UX/UI design, and consulting, I aspire to make technology understandable and readily accessible to all.

Currently, I serve on the customer success team at PromoteIQ and Microsoft Advertising, proactively contributing to product quality enhancements and creating self-help assets to assist clients. Outside of my role, I enjoy travelling, web design, and development. Thanks again for stopping by!




Support · JIRA · Office365


Photoshop · Illustrator · Lightroom


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PromoteIQ | Microsoft

February 2020 - Present

Customer Success

Currently at PromoteIQ, I act as a point of contact for our clients, serving as both a product expert and customer advocate. I ensure client requests and challenges are addressed, and customer goals and feedback are communicated internally.

Microsoft Logo


July 2018 - February 2020

Technical Support Engineer | Exchange

At Microsoft, I focused on building and strengthening client relationships by driving technology transformations from Exchange On-Premise to Office 365, introducing workflow optimization and an analysis all potential risks. In addtion, I troubleshooted business-critical and data issues on client Exchange environments to prevent mail flow and server outages.

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Syracuse University

August 2014 - May 2018

Syracuse Logo

B.S. in System & Information Science

Summa Cum Laude
Remembrance Scholar

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Information Technology Services

Support Specialist
At Syracuse IT services, I troubleshooted all network, software, and hardware issues for all alumni, staff and students in the university. In addition to supporting members of the Syracuse campus, I ensured all classroom technologies are functional and operational for all academic rooms and buildings.

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Asian Identity Research Initiative

Student Researcher - Web Developer

City U of HK logo

City Univeristy of Hong Kong

SU Abroad - HK Center Program 2017

EY logo

Ernst & Young

June 2017 - August 2017

Data Analyst Intern

During my time at Ernst & Young, I served on the Data and Analytics division for EY's Financial Service Organization. Here I worked on creating VBA programs to validate data controls to ensure there no errors for the client and their customers. I also worked with Visio Data Flows to reduce the number of connection points by performing in-depth trend analysis.

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Eze Software Group

April 2017 - May 2017

Sales Intern

As a Sales Intern I was tasked with expanding Eze Software’s global client network for the Asia Pacific Region. I worked on creating a network map that tracked top trending hedge fund managers in Asia. I also obtained training feedback data from over 90% of all employees in the Asia Pacific Region offices to implement improvements for onboard training of new hires.

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US Environmental Protection Agency

October 2016 - Janurary 2017

Web Developer Intern

Throughout my time as a VSFS intern, I had the opportunity to design and test mobile / web applications used by EPA employees in order to find flaws or improvements. I was also tasked with ensuring the chemical waste disposal website content was up to date and contained accurate information.

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General Electric

May 2016 - August 2016

Project Management Intern

At GE Aviation I created a CI/CD framework to automate all deployment services within the Digital Apps team. I was also tasked with developing a search engine allowing for all file types to be searched within a database. In addition to development, I was able to sharpen my skills in UI/UX through designing the Engineering Quality Control Website utilized by over 100+ clients.



Mentality Studios

Netflix Redesign Project

Netflix Redesign


Seattle Select


Syracuse Lambda Phi Epsilon